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sidebar:products_solutions:automation:schemes [2020/08/31 12:54] – Peter Lagnerudsidebar:products_solutions:automation:schemes [2020/09/11 12:20] (current) – Peter Lagnerud
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 ==== Schemes ==== ==== Schemes ====
 +
 +{{  :sidebar:schemeicon.png?direct&50x55  }}
 +
 +{{  :sidebar:schemesmain.png?direct&600  }}
  
 {{  :sidebar:scheme000.png?nolink&600  }} {{  :sidebar:scheme000.png?nolink&600  }}
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 {{  :sidebar:scheme_create.png?nolink&600  }} {{  :sidebar:scheme_create.png?nolink&600  }}
  
 +**The properties of each scheme**
 +
 +^//Properties per scheme type// ^Mid-Office^Non-pricing^PNR redirector^Pricing and Ticketing^Ticket processing^Description|
 +|Name|Y|Y|Y|Y|Y|Enter a scheme name|
 +|Run scheme in test mode|Y|Y|Y|Y|Y|If selected, scheme will be run in test mode without saving changes to mid-office database.|
 +|Reservation must be accessible in GDS for ticket processing|N/A|N/A|N/A|N/A|Y|Processing of ticket will be aborted if this option is enabled and reservation is no longer accessible in GDS.|
 +|Use historical flight segment data|N/A|Y|Y|N/A|Y|If no flight segments exist in the PNR, the system will use the last state of the itinerary before flight segments were removed. Not available for Apollo, Galileo or Worldspan.|
 +|GDS|N/A|Y|Y|Y|Y|Amadeus, Apollo, Galileo, Sabre, Worldspan|
 +|Operational PCC/Office ID|N/A|Y|Y|Y|Y|In which PCC/Office ID the scheme should work in|
 +|Ticketing City|N/A|N/A|N/A|Y|Y|Ticketing city code of your IATA/ARC ticketing office|
 +|Ticketing Currency|N/A|N/A|N/A|Y|Y|Ticketing currency code of your IATA/ARC ticketing office|
 +|Description|Y|Y|Y|Y|Y|Enter for example a description what the scheme does (optional)|
 +|GDS queue for error notification|N/A|Y|Y|Y|N/A|Define which PCC's/Office ID and queue it should send errors to|
 +|PCC/Office ID|N/A|Y|Y|Y|N/A|PCC's/Office ID it should send error PNRs to|
 +|Queue number|N/A|Y|Y|Y|N/A|Queue it should send error PNRs to|
 +|PIC-code/Category (optional)|N/A|Y|Y|Y|N/A|PIC/Category (optional) it should use for error PNRs|
 +|Remark|N/A|Y|Y|Y|N/A|Enter a remark to be added to the PNR to make it easier for the agent to interpret the error (optional)|
 +|E-mail address for error notification|Y|Y|Y|Y|Y|Email address/es it should send error PNRs to (separate addresses with a comma or semi-colon)|
 +|To, CC and BCC|Y|Y|Y|Y|Y|Recipient/s of the error email notifications|
 +|Importance|Y|Y|Y|Y|Y|Low, Normal, High. Choose urgency level.|
 +|Sender's name|Y|Y|Y|Y|Y|Name of the sender, for example: "TVK scheme error notification"|
 +|Sender's email|Y|Y|Y|Y|Y|Default is the email address in the System settings under Custom e-mail settings, but it´s possible to override it by entering any other address.|
 +
 +----
 **Actions and sources available per scheme** **Actions and sources available per scheme**
  
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 ^//[[:sidebar:products_solutions:automation:schemes#work_with_schemes|Sources and Actions per Scheme type]]// ^Mid-Office^Non-pricing^PNR redirector^Pricing and Ticketing^Ticket processing| ^//[[:sidebar:products_solutions:automation:schemes#work_with_schemes|Sources and Actions per Scheme type]]// ^Mid-Office^Non-pricing^PNR redirector^Pricing and Ticketing^Ticket processing|
-|Source: Database query|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Source: Database query|Y|Y|Y|Y|Y| 
-|Source: External start|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Source: External start|Y|Y|Y|Y|Y| 
-|Source: GDS queue|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Source: GDS queue|N|Y|Y|Y|N| 
-|Source: REST|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Source: REST|Y|Y|N|Y|N| 
-|Start|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Start|Y|Y|Y|Y|Y| 
-|Finish|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Finish|Y|Y|Y|Y|Y| 
-|Pause|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Pause|Y|Y|Y|Y|Y| 
-|Repeat|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Repeat|Y|Y|Y|Y|Y| 
-|[[:sidebar:products_solutions:automation:conditions|Conditions]]|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|[[:sidebar:products_solutions:automation:schemes:conditions|Conditions]]|Y|Y|Y|Y|Y| 
-|Add retention segment|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Add retention segment|N|Y|Y|Y|N| 
-|Cancel itinerary|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Cancel itinerary|N|Y|N|Y|N| 
-|Cancel virtual card|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Cancel virtual card|N|Y|N|Y|N| 
-|Commit changes|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Commit changes|N|Y|N|Y|N| 
-|End and Retrieve PNR (ER)|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|End and Retrieve PNR (ER)|N|Y|N|Y|N| 
-|Enter OSI message|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Enter OSI message|N|Y|Y|Y|N| 
-|Even Exchange|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Even Exchange|N|Y|N|Y|N| 
-|Find lower fare|N|N|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Find lower fare|N|N|N|Y|N| 
-|Full Refund|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|Y| +|Full Refund|N|Y|N|Y|Y| 
-|Get published fares|N|N|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Get published fares|N|N|N|Y|N| 
-|Http Notification|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>| +|Http Notification|Y|Y|Y|Y|Y| 
-|Issue ticket|N|N|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Issue ticket|N|N|N|Y|N| 
-|Issue virtual card|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Issue virtual card|N|Y|N|Y|N| 
-|Move to another queue|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Move to another queue|N|Y|Y|Y|N| 
-|Place to queue|N|Y|Y|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Place to queue|N|Y|Y|Y|N| 
-|Process by another scheme|N|Y|Y|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Process by another scheme|N|Y|Y|Y|N| 
-|QC remark check|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|QC remark check|N|Y|N|Y|N| 
-|Remove from queue|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|Y|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|+|Remove from queue|N|Y|Y|Y|N| 
 +|Tag processing instance|Y|N|N|N|N| 
 +|Tag reservation instance|N|Y|Y|Y|N| 
 +|Tag ticket instance|N|N|N|N|Y|
 |Remove tags from processing instance|Y|N|N|N|N| |Remove tags from processing instance|Y|N|N|N|N|
-|Remove tags from reservation instance|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|+|Remove tags from reservation instance|N|Y|Y|Y|N|
 |Remove tags from ticket instance|N|N|N|N|Y| |Remove tags from ticket instance|N|N|N|N|Y|
-|Revalidate ticket|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|Y|N| +|Revalidate ticket|N|Y|N|Y|N| 
-|Send e-mail|Y|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Y| +|Send e-mail|Y|Y|Y|Y|Y| 
-|Send for external ticketing|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Send for external ticketing|N|Y|Y|Y|N| 
-|Set FOP|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|Y|N| +|Set FOP|N|Y|N|Y|N| 
-|Stop processing by another schemes|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Stop processing by another schemes|N|Y|Y|Y|N|
-|Tag processing instance|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|N|N|N| +
-|Tag reservation instance|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +
-|Tag ticket instance|N|N|N|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|+
 |Transfer ownership|N|N|Y|Y|N| |Transfer ownership|N|N|Y|Y|N|
 |Void ticket|N|N|N|Y|N| |Void ticket|N|N|N|Y|N|
-|Write customer account number|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Write customer account number|N|Y|N|Y|N| 
-|Write data to Mid-office|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Write data to Mid-office|Y|Y|Y|Y|N| 
-|Write remark|N|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N| +|Write remark|N|Y|Y|Y|N|
- +
-**The properties of each scheme** +
- +
-^//Properties per scheme type// ^Mid-Office^Non-pricing^PNR redirector^Pricing and Ticketing^Ticket processing^Description| +
-|Name|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Enter a scheme name| +
-|Run scheme in test mode|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|If selected, scheme will be run in test mode without saving changes to mid-office database.| +
-|Reservation must be accessible in GDS for ticket processing|N/A|N/A|N/A|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|Processing of ticket will be aborted if this option is enabled and reservation is no longer accessible in GDS.| +
-|Use historical flight segment data|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|If no flight segments exist in the PNR, the system will use the last state of the itinerary before flight segments were removed. Not available for Apollo, Galileo or Worldspan.| +
-|GDS|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Amadeus, Apollo, Galileo, Sabre, Worldspan| +
-|Operational PCC/Office ID|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|In which PCC/Office ID the scheme should work in| +
-|Ticketing City|N/A|N/A|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Ticketing city code of your IATA/ARC ticketing office| +
-|Ticketing Currency|N/A|N/A|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Ticketing currency code of your IATA/ARC ticketing office| +
-|Description|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Enter for example a description what the scheme does (optional)| +
-|GDS queue for error notification|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|Define which PCC's/Office ID and queue it should send errors to| +
-|PCC/Office ID|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|PCC's/Office ID it should send error PNRs to| +
-|Queue number|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|Queue it should send error PNRs to| +
-|PIC-code/Category (optional)|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|PIC/Category (optional) it should use for error PNRs| +
-|Remark|N/A|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|N/A|Enter a remark to be added to the PNR to make it easier for the agent to interpret the error (optional)| +
-|E-mail address for error notification|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Email address/es it should send error PNRs to (separate addresses with a comma or semi-colon)| +
-|To, CC and BCC|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Recipient/s of the error email notifications| +
-|Importance|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Low, Normal, High. Choose urgency level.| +
-|Sender's name|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Name of the sender, for example: "TVK scheme error notification"| +
-|Sender's email|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|<font inherit/inherit;;#16a085;;inherit>Y</font>|Default is the email address in the System settings under Custom e-mail settings, but it´s possible to override it by entering any other address.|+
  
 == Updating. deleting, create a draft of a scheme == == Updating. deleting, create a draft of a scheme ==
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 [[:sidebar:products_solutions:automation:schemes:conditions|Conditions]] [[:sidebar:products_solutions:automation:schemes:conditions|Conditions]]
  
-__+[[:sidebar:products_solutions:client_notifications|Client Notifications (incl variables)]]
  
 +----
 [[:sidebar|Back to main page]] [[:sidebar|Back to main page]]
  
  
sidebar/products_solutions/automation/schemes.1598878480.txt.gz · Last modified: 2020/08/31 12:54 by Peter Lagnerud


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