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sidebar:products_solutions:client_notifications:variables [2020/08/27 12:08] – [Source examples] Peter Lagnerud | sidebar:products_solutions:client_notifications:variables [2020/09/11 10:03] (current) – Peter Lagnerud |
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Variables are used in schemes (emails) and templates. One example of usage is if you need to add the booking reference or a flight number to an email, then there are variables that will pick this up from the booking and add it to the email. | Variables are used in schemes (emails) and templates. One example of usage is if you need to add the booking reference or a flight number to an email, then there are variables that will pick this up from the booking and add it to the email. |
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== Variables per different types of emails and templates and actions == | == Variables per different types of emails and templates and actions == |
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{{ :sidebar:variables04.png?nolink&600 |Support variables}} | {{ :sidebar:variables04.png?nolink&600 |Support variables}} |
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== Preview == | == Preview == |
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{{ :sidebar:variables05.png?nolink&600 }} | {{ :sidebar:variables05.png?nolink&600 }} |
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== Variable tooltips == | == Variable tooltips == |
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==== ==== | ==== ==== |
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==== Names, descriptions and examples of the variables ==== | ==== Names, descriptions and examples of the variables ==== |
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| UtcDateTimeLong | [UtcDateTimeLong] | 28 May 2020 13:55 | | | | UtcDateTimeLong | [UtcDateTimeLong] | 28 May 2020 13:55 | | |
| UtcDateTimeIso | [UtcDateTimeIso] | 2020-05-28T13:55:06.4353760Z | | | | UtcDateTimeIso | [UtcDateTimeIso] | 2020-05-28T13:55:06.4353760Z | | |
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== PNR == | == PNR == |
|CurrentFareRules |[CurrentFareRules] | |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info. | | |CurrentFareRules |[CurrentFareRules] | |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info. | |
|LowerFareRules |[LowerFareRules] | |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info. | | |LowerFareRules |[LowerFareRules] | |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info. | |
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== Processor == | == Processor == |
^ Variable name ^ Variable format ^ Example ^ Notes/instructions | | ^ Variable name ^ Variable format ^ Example ^ Notes/instructions | |
| ErrorMessage | [ErrorMessage] | | Used to display a GDS error message | | | ErrorMessage | [ErrorMessage] | | Used to display a GDS error message | |
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== Backoffice == | == Backoffice == |
| BackofficeBookingBrandImage | [BackofficeBookingBrandImage] | | Company/agency logo/image | | | BackofficeBookingBrandImage | [BackofficeBookingBrandImage] | | Company/agency logo/image | |
| BackofficeBookingBrandEmail | [BackofficeBookingBrandEmail] | | Company/agency email address | | | BackofficeBookingBrandEmail | [BackofficeBookingBrandEmail] | | Company/agency email address | |
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== Optimizer == | == Optimizer == |
|PublishedFareTotal |[PublishedFareTotal] |SEK3,552 |Lowest available Published Fare | | |PublishedFareTotal |[PublishedFareTotal] |SEK3,552 |Lowest available Published Fare | |
|TomorrowFare |[TomorrowFare] |SEK17,203 |Close to midnight it´s sometimes possible to check available fare as priced the next day. | | |TomorrowFare |[TomorrowFare] |SEK17,203 |Close to midnight it´s sometimes possible to check available fare as priced the next day. | |
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== URLs == | == URLs == |
|IssuingCarrierBaggageClaimUrl|[IssuingCarrierBaggageClaimUrl] \\ Airline Baggage Claim Page \\ [/IssuingCarrierBaggageClaimUrl]|Airline Baggage Claim Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\ \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output| | |IssuingCarrierBaggageClaimUrl|[IssuingCarrierBaggageClaimUrl] \\ Airline Baggage Claim Page \\ [/IssuingCarrierBaggageClaimUrl]|Airline Baggage Claim Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\ \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output| |
|IssuingCarrierDisabilityAssistanceUrl|[IssuingCarrierDisabilityAssistanceUrl] \\ Airline Disability Assistance Page \\ [/IssuingCarrierDisabilityAssistanceUrl]|Airline Disability Assistance Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\ \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output| | |IssuingCarrierDisabilityAssistanceUrl|[IssuingCarrierDisabilityAssistanceUrl] \\ Airline Disability Assistance Page \\ [/IssuingCarrierDisabilityAssistanceUrl]|Airline Disability Assistance Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\ \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output| |
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== URLs, Customer Support specific == | == URLs, Customer Support specific == |
|BookingReferenceLinkWithCurrentIssue|[BookingReferenceLinkWithCurrentIssue] \\ Booking Reference Link With Current Issue \\ [/BookingReferenceLinkWithCurrentIssue]|Booking Reference Link With Current Issue|Enter a text that when clicked opens the client’s online itinerary and displays the current issue/inquiry. \\ Note: Requires modules Client Module and Customer Support to be active| | |BookingReferenceLinkWithCurrentIssue|[BookingReferenceLinkWithCurrentIssue] \\ Booking Reference Link With Current Issue \\ [/BookingReferenceLinkWithCurrentIssue]|Booking Reference Link With Current Issue|Enter a text that when clicked opens the client’s online itinerary and displays the current issue/inquiry. \\ Note: Requires modules Client Module and Customer Support to be active| |
|BookingReferenceLinkWithFAQ|[BookingReferenceLinkWithFaq] \\ Booking Reference Link With FAQ \\ [/BookingReferenceLinkWithFaq]|Booking Reference Link With FAQ|Enter a text that when clicked opens the client’s online itinerary and displays the FAQ page. \\ Note: Requires modules Client Module and Customer Support to be active.| | |BookingReferenceLinkWithFAQ|[BookingReferenceLinkWithFaq] \\ Booking Reference Link With FAQ \\ [/BookingReferenceLinkWithFaq]|Booking Reference Link With FAQ|Enter a text that when clicked opens the client’s online itinerary and displays the FAQ page. \\ Note: Requires modules Client Module and Customer Support to be active.| |
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== Agent == | == Agent == |
|TravelAgentEmail|[TravelAgentEmail]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )| | |TravelAgentEmail|[TravelAgentEmail]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )| |
|TravelAgentPhone|[TravelAgentPhone]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )| | |TravelAgentPhone|[TravelAgentPhone]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )| |
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== Custom == | == Custom == |
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{{ :sidebar:variables13.png?nolink&600 |Custom}} | {{ :sidebar:variables13.png?nolink&600 |Custom}} |
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== Customer Support == | == Customer Support == |
|LastClientMessage|[LastSupportMessage]|Great, thank you!| | | |LastClientMessage|[LastSupportMessage]|Great, thank you!| | |
|LastSupportMessageTopic|[LastSupportMessageTopic]|General Question| | | |LastSupportMessageTopic|[LastSupportMessageTopic]|General Question| | |
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==== CLUPST ==== | ==== CLUPST ==== |
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Example: \\ [GDSLeadPaxFirstName] \\ Output: Melanie \\ Vs \\ [GDSLeadPaxFirstName_U] \\ Output: MELANIE | Example: \\ [GDSLeadPaxFirstName] \\ Output: Melanie \\ Vs \\ [GDSLeadPaxFirstName_U] \\ Output: MELANIE |
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==== Variables per output option ==== | ==== Variables per output option ==== |
|PossibleCostImproverDelta|Optimizer| | | | |Y| | |PossibleCostImproverDelta|Optimizer| | | | |Y| |
|PublishedFareTotal|Optimizer| | | | |Y| | |PublishedFareTotal|Optimizer| | | | |Y| |
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==== Available Action variables ==== | ==== Available Action variables ==== |
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{{ :sidebar:variables23.png?nolink&600 |OSI variables}} | {{ :sidebar:variables23.png?nolink&600 |OSI variables}} |
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**Http Notification variables** | **Http Notification variables** |
|TravelAgencyName|{TravelAgencyName}|Write remark, Enter OSI message, Http Notification| | |TravelAgencyName|{TravelAgencyName}|Write remark, Enter OSI message, Http Notification| |
|TestBuildInVariable|{TestBuildInVariable}|Place to queue| | |TestBuildInVariable|{TestBuildInVariable}|Place to queue| |
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==== Source examples ==== | ==== Source examples ==== |
Example when you use the variables Email and PNR in an URL or to prepopulate an email. Here the end user will see the text Click Here and when he/she clicks the text. | Example when you use the variables Email and PNR in an URL or to prepopulate an email. Here the end user will see the text Click Here and when he/she clicks the text. |
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|<p><span style="font-size:14px"><span contenteditable="false">[PnrEmail]</span>Click Herel<span contenteditable="false">[/PnrEmail]</span></span></p> \\ <a href="https://client.flightsearch.se/pnr-booking?email=[PnrEmail_T][/PnrEmail_T&pnr=[PNR]">Click Here</a></p>| | {{ :sidebar:source1.png?nolink&600 }} |
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A scheme email with some passenger- and booking details | A scheme email with some passenger- and booking details |
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|<p>Dear <span contenteditable="false">[GDSLeadPaxFirstName]</span>,</p> \\ <p>Your travel agency booking number is <span contenteditable="false">[PNR]</span>.</p> \\ <p>Date of departure: <span contenteditable="false">[BookDepartureDate]</span></p> \\ <p>From-to: <span contenteditable="false">[OriginCity]</span> to <span contenteditable="false">[DestinationCity]</span></p> \\ <p>For passenger/s</p> \\ <p><span contenteditable="false">[PassengerNames(list)]</span></p> \\ <p>Your time table:</p> \\ <p>[BookingSegmentsTable]<br /> \\ <br /> \\ </p>| | {{ :sidebar:source2.png?nolink&600 }} |
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A support mail example with tickets, passenger names etc and an URL to the client page (itinerary etc) | |
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| \\ <p><span style="font-size:14px"><span style="font-family:arial,helvetica,sans-serif">Thank you for your inquiry!<br /> \\ <br /> \\ The cancellation and change of reservation rules are based on if you have purchased a Service package at time of purchase of the reservation.<br /> \\ <br /> \\ Please contact us again if you would like to cancel or change your reservation.<br /> \\ <br /> \\ Your current booking details (<span contenteditable="false">[BookingReferenceLink]</span></span></span><span style="font-family:arial,helvetica,sans-serif; font-size:14px">you can also always find it here</span><span style="font-size:14px"><span style="font-family:arial,helvetica,sans-serif"><span contenteditable="false">[/BookingReferenceLink]</span>)<br /> \\ <br /> \\ Booking reference: <span contenteditable="false">[PNR]</span><br /> \\ <br /> \\ Passengers:<br /> \\ <span contenteditable="false">[PassengerNames(list)]</span><br /> \\ <br /> \\ Ticket numbers:<br /> \\ <span contenteditable="false">[TicketsTable(list)]</span><br /> \\ <br /> \\ Itinerary:<br /> \\ [BookingSegmentsTable]</span><br /> \\ <br /> \\ Booking date: <span contenteditable="false">[BookCreatedDateTime]</span> <br /> \\ <br /> \\ Best regards, your Travel consultant<br /> \\ </span></p> \\ \\ <p style="text-align:center"><span style="font-size:14px"><span style="font-family:arial,helvetica,sans-serif"><a href="https://www.xyz.se/" style="font-family: roboto, helveticaneue, arial, sans-serif; font-size: 14px; text-align: center;" target="_blank"></a></span></span></p> \\ | | |
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