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--- sidebar:products_solutions:client_notifications:variables [2020/08/27 12:14] – [Source examples] Peter Lagnerud
+++ sidebar:products_solutions:client_notifications:variables [2020/09/11 10:03] (current) – Peter Lagnerud
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 Variables are used in schemes (emails) and templates. One example of usage is if you need to add the booking reference or a flight number to an email, then there are variables that will pick this up from the booking and add it to the email.
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 == Variables per different types of emails and templates and actions ==
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 {{  :sidebar:variables04.png?nolink&600  |Support variables}}
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 == Preview ==
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 {{  :sidebar:variables05.png?nolink&600  }}
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 == Variable tooltips ==
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 ====   ====
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 ==== Names, descriptions and examples of the variables ====
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 |  UtcDateTimeLong  |  [UtcDateTimeLong]  |  28 May 2020 13:55  |   |
 |  UtcDateTimeIso  |  [UtcDateTimeIso]  |  2020-05-28T13:55:06.4353760Z  |   |
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 == PNR ==
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 |CurrentFareRules  |[CurrentFareRules]  |   |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info.  |
 |LowerFareRules  |[LowerFareRules]  |   |Amadeus only. MiniRules need to be enabled in the OfficeID to display this info.  |
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 == Processor ==
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 ^  Variable name  ^  Variable format  ^  Example  ^  Notes/instructions  |
 |  ErrorMessage  |  [ErrorMessage]  |   |  Used to display a GDS error message  |
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 == Backoffice ==
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 |  BackofficeBookingBrandImage  |  [BackofficeBookingBrandImage]  |   |  Company/agency logo/image  |
 |  BackofficeBookingBrandEmail  |  [BackofficeBookingBrandEmail]  |   |  Company/agency email address  |
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 == Optimizer ==
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 |PublishedFareTotal  |[PublishedFareTotal]  |SEK3,552  |Lowest available Published Fare  |
 |TomorrowFare  |[TomorrowFare]  |SEK17,203  |Close to midnight it´s sometimes possible to check available fare as priced the next day.  |
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 == URLs ==
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 |IssuingCarrierBaggageClaimUrl|[IssuingCarrierBaggageClaimUrl] \\ Airline Baggage Claim Page \\ [/IssuingCarrierBaggageClaimUrl]|Airline Baggage Claim Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\  \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output|
 |IssuingCarrierDisabilityAssistanceUrl|[IssuingCarrierDisabilityAssistanceUrl] \\ Airline Disability Assistance Page \\ [/IssuingCarrierDisabilityAssistanceUrl]|Airline Disability Assistance Page|Enter a text that links to a predefined URL web page in Settings ⇒ Carriers. Enter the text between the start- and end tag. \\  \\ See Chapter [[:sidebar:products_solutions:client_notifications:variables#clupst|CLUPST]] how you can format the output|
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 == URLs, Customer Support specific ==
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 |BookingReferenceLinkWithCurrentIssue|[BookingReferenceLinkWithCurrentIssue] \\ Booking Reference Link With Current Issue \\ [/BookingReferenceLinkWithCurrentIssue]|Booking Reference Link With Current Issue|Enter a text that when clicked opens the client’s online itinerary and displays the current issue/inquiry. \\ Note: Requires modules Client Module and Customer Support to be active|
 |BookingReferenceLinkWithFAQ|[BookingReferenceLinkWithFaq] \\ Booking Reference Link With FAQ \\ [/BookingReferenceLinkWithFaq]|Booking Reference Link With FAQ|Enter a text that when clicked opens the client’s online itinerary and displays the FAQ page. \\ Note: Requires modules Client Module and Customer Support to be active.|
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 == Agent ==
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 |TravelAgentEmail|[TravelAgentEmail]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )|
 |TravelAgentPhone|[TravelAgentPhone]| |Email of the agent who made the booking. The agent needs to be setup in Settings ⇒ Offices ⇒ OfficeID/PCC (example: [[https://xyz.traveknowledgy.com/en-GB/offices|https://xyz.traveknowledgy.com/en-GB/offices]] )|
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 == Custom ==
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 {{  :sidebar:variables13.png?nolink&600  |Custom}}
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 == Customer Support ==
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 |LastClientMessage|[LastSupportMessage]|Great, thank you!| |
 |LastSupportMessageTopic|[LastSupportMessageTopic]|General Question| |
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 ==== CLUPST ====
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 Example: \\ [GDSLeadPaxFirstName] \\ Output: Melanie \\ Vs \\ [GDSLeadPaxFirstName_U] \\ Output: MELANIE
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 ==== Variables per output option ====
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 |PossibleCostImproverDelta|Optimizer| | | | |Y|
 |PublishedFareTotal|Optimizer| | | | |Y|
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 ==== Available Action variables ====
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 {{  :sidebar:variables23.png?nolink&600  |OSI variables}}
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 **Http Notification variables**
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 |TestBuildInVariable|{TestBuildInVariable}|Place to queue|
-==== Source examples ====
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-Example when you use the variables Email and PNR in an URL or to prepopulate an email. Here the end user will see the text Click Here and when he/she clicks the text.\\
+==== Source examples ====
-| |
-A scheme email with some passenger- and booking details:
+Example when you use the variables Email and PNR in an URL or to prepopulate an email. Here the end user will see the text Click Here and when he/she clicks the text.
-| |
+{{  :sidebar:source1.png?nolink&600  }}
-A support mail example with tickets, passenger names etc and an URL to the client page (itinerary etc):
+A scheme email with some passenger- and booking details
-| |
+{{  :sidebar:source2.png?nolink&600  }}
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 [[:sidebar|Back to main page]]